Frequently Asked Questions

Everything you need to know about Stomp Under Foot pedals, ordering, power requirements, warranty, repairs, shipping, and returns.

If you don't find the answer you're looking for, please visit the Contact page and I'll be happy to help.

Ordering

How do I know which pedal is right for me?

If you're unsure which pedal best fits your rig or playing style, please contact me before placing your order. I'm always happy to help you choose the right pedal.

Pedal Power

What power supply should I use?

All Stomp Under Foot pedals are designed to operate using either:

  • Standard 9V battery
  • Standard 9V DC center-negative regulated power supply

Do not use:

  • 12V
  • 18V
  • AC power
  • Reverse polarity
  • Any incorrect voltage

Damage caused by an improper power source is not covered under warranty.

Recommended power supplies

  • Truetone One Spot
  • Strymon
  • Cioks
  • Voodoo Lab Pedal Power

If you're using a multi-output or selectable-voltage power supply, always verify that each output is set to 9V DC center-negative before connecting your pedal.

Warranty

What warranty do you offer?

Every Stomp Under Foot pedal includes a Limited Lifetime Warranty for the original owner with proof of purchase from Stomp Under Foot or an authorized dealer.

The warranty covers defects in electronic components under normal use.

The warranty does not cover:

  • Damage caused by an incorrect power supply
  • Tampering or attempted repair
  • Modifications or alterations
  • Normal wear items such as switches, jacks, potentiometers, and knobs (unless defective when new)

If you believe your pedal requires warranty service, please contact me before shipping your pedal.

Repairs

Do you repair pedals?

Yes. I repair only Stomp Under Foot pedals, including out-of-warranty repairs.

Repair Rates

  • $75 bench fee
    • Includes the first hour of diagnostic and repair time.
    • Includes return shipping within the United States.
  • $60 per additional hour
    • Plus the cost of any required replacement parts.

Most repairs are completed within the first hour.

Damage caused by an incorrect power supply is not covered under warranty and will be billed at the standard repair rate.

If I inspect a pedal and no fault is found, the bench fee still applies to cover testing and diagnostic time.

Customers are responsible for shipping their pedal to Stomp Under Foot. International customers are responsible for return shipping costs.

Before Sending a Pedal

Many pedals sent in for repair are fully functional. In many cases, the issue is related to a cable, power supply, or another component in the signal chain.

Before requesting service:

  • Test the pedal by itself (Guitar → Pedal → Amplifier)
  • Try both a fresh 9V battery and a regulated 9V DC center-negative power supply (if applicable)
  • Test with different instrument and patch cables
  • Verify that your power supply is operating correctly and set to 9V DC center-negative
  • If noise is present, confirm that your power supply provides isolated outputs

What should I include?

Please include:

  • A brief description of the problem
  • Your return shipping address
  • Your email address
  • Proof of purchase (for warranty claims)

After shipping your pedal, please email me the tracking number so I know when to expect your package.

Where do I send my pedal?

Stomp Under Foot, Inc.
PO Box 3226
Windermere, FL 34786

Please do not send packages by registered mail or require a signature upon delivery.

Shipping

When will my order ship?

As a one-man operation, I truly appreciate every purchase.

I try to keep pedals in stock whenever possible, but most pedals are built to order. Current build times are typically 3–5 business days before shipment.

Once your order ships, you'll receive an email from USPS with your tracking number.

Please note that USPS may generate a tracking number before your package has been accepted into their system. It may take up to two business days after you receive the tracking email for tracking information to appear.

If you don't see the tracking email, please check your spam or junk folder.

Once an order has been shipped, I cannot be responsible for packages that are lost, stolen, or damaged after delivery. If you would like signature confirmation, please contact me before placing your order.

International Orders

International orders may be subject to duties, taxes, tariffs, or other import fees imposed by your country. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost.

If you have any questions about your order, please feel free to contact me.

Returns

Do you accept returns?

Because every Stomp Under Foot pedal is hand-built, individually tested, and carefully inspected before shipping, I do not offer refunds or exchanges.

If you have questions before purchasing, or you're unsure which pedal is right for your rig, please contact me before placing your order. I'm happy to help you choose the pedal that best fits your setup and playing style.

Still Have a Question?

If you can't find the answer you're looking for on this page, please visit the Contact page and I'll be happy to help.